Up to £45,000 pa depending on experience +Pension +Bonus +Flexible Working

An experienced, enthusiastic, and versatile individual is required to join an on-site technical team in supporting a full range of IT infrastructure solutions primarily based around application, desktop, and end user device support. The applicant must have experience working within a dynamic user environment with many differing types of user, both in technical ability and company status.
Applicants will have at least 3 years’ experience working in a technical support capacity.

About You
Essential skills

• A professional and confident manner
• 3 years’ experience working in a Service Level driven technical support role
• Excellent customer service skills in a face to face environment
• Ability to prioritise workload
• Understanding of SLAs
• Accreditation or experience in some of the following technical products;
• Office 365
• License administration
• Creating new users & groups
• Microsoft Exchange Hybrid
• SharePoint
• OneDrive
• Teams
• Azure
• Conditional Access
• MFA
• Intune (MDM)
• ADFS
• Microsoft Windows 10 / Server 2012+

Advantageous skills

• Experience with:
• Connectwise
• Manage Engine products
• Email filtering solutions, specifically Mimecast
• Web filtering solutions
• Accreditation in any of the following technical products;
• Microsoft Server 2012/2016+
• Microsoft Windows 10
• Microsoft Exchange Server 2016+
• Understanding of;
• Security principals & best practices
• WAN, Routers, Switches and Wireless Networks
• Understanding of hosted IT services

Qualifications and Certifications
Minimum GCSE or equivalent Maths and English – grade C or above